We count visits only if you allow it, and we do not sell data to anyone. Below is what is collected, why, and how you can withdraw your consent.
Who processes the dataThe controller is SPORTSKI ŽIVOT d.o.o. za trgovinu i usluge, Brozova ulica 30, 10000 Zagreb, Croatia, OIB (personal identification number) 72684806277. Contact for all questions about data: upiti@sportlife.hr, phone +385 1 2344 633. We process data in accordance with the General Data Protection Regulation (Regulation (EU) 2016/679) and the Croatian Act on the Implementation of the General Data Protection Regulation.
When you are just reading the siteWe do not ask you to identify yourself and we keep no record of who looked at what. Like any server, ours logs a technical record on each visit: IP address, time, the page requested and the type of browser. These logs serve the security and proper functioning of the site, are kept for a limited time and are not used to identify visitors. The basis is our legitimate interest in the site working and being protected against misuse.
Cookies and visit measurementOn your first visit we ask whether we may count visits. If you decline, no measurement script is loaded and no cookie is set. If you accept, we use Google Analytics 4: it sets the cookies _ga and _ga_…, which last up to two years, and records which pages were opened, where the visit came from, approximate location at city level and the type of device and browser. We also record clicks on the phone number, the e-mail address and the quote button, without any message content. We cannot tell who you are from this data. The basis is your consent, and you can withdraw it whenever you wish: Cookie settings. The choice itself is remembered in your browser for one year, without a cookie. We do not set advertising or profiling cookies.
Google as processorGoogle Analytics is provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, which processes data on our behalf under a data processing agreement. Part of the processing may take place on servers outside the European Union, including the United States of America, subject to the safeguards required by the General Data Protection Regulation. We keep data in Analytics for a maximum of fourteen months.
Letters and callsWhen you write to us by e-mail or call, we process what you send us yourself — name, contact details, information about the space and equipment. The basis is taking steps at your request prior to entering into a contract, or our legitimate interest in answering your enquiry. You are not obliged to give us data, but without contact details we cannot reply or prepare a quote.
Quotes, delivery and serviceWhen an enquiry turns into business, we process the data needed for the quote, contract, delivery, installation, warranty and service: details of the client and contact persons and the delivery address. The basis is performance of the contract and the legal obligations we have as a trader, primarily tax and accounting obligations.
How long we keep itEnquiries that do not lead to business are kept for up to two years, to track quotes and the history of the conversation. Documentation on completed business is kept for as long as tax and accounting regulations require, and data relating to warranty and service for the duration of the warranty or for as long as we maintain the equipment.
Who we share it withWe do not sell data or pass it to third parties for their own purposes. We share it only when necessary to carry out the business — with the manufacturer whose equipment you are ordering, the carrier, the customs agent, our accountants and the service technician — and only to the extent needed. The website and e-mail are hosted by a hosting provider that processes data solely on our behalf. We provide data to the competent authorities only when required to do so by law.
Transfers outside the European UnionSome of the manufacturers whose equipment we represent are based outside the European Union. We forward client data to them only when necessary for the order, delivery or warranty procedure, to the minimum extent needed and subject to the safeguards required by the General Data Protection Regulation.
How we protect dataThe site is served exclusively over a secure connection (HTTPS). Access to mail and business documentation is limited to employees and associates who need it for their work.
External content and linksApart from the visit measurement you have consented to, the site loads nothing from third-party servers: fonts, images and scripts are served from our own. There is no embedded external content and no social plug-ins. Links to the Life Fitness 3D configurator open in a new tab only when you choose them, and from that point the rules of that site apply.
No automated decisionsWe do not make decisions by automated processing and do not create profiles of visitors or customers. The site is intended for business users and adults.
Your rightsYou have the right of access to your data, rectification, erasure, restriction of processing, portability and objection. Simply write to upiti@sportlife.hr; we reply within one month at the latest. If you believe we process data contrary to the regulations, you can lodge a complaint with the Croatian Personal Data Protection Agency (AZOP), Selska cesta 136, 10000 Zagreb, azop.hr.
ChangesIf anything changes — for example if we introduce an enquiry form, advertising or an online shop — we amend this policy before it starts operating.
